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Privacy policy

Lisbon Vice
Last updated: January 2026

This Privacy Policy explains how Lisbon Vice collects and uses personal data.

1. Data controller

Lisbon Vice is operated by Rito & Moreira Pimpão Lda (Portugal).
Address: Avenida Almirante João Azevedo Coutinho n127
Email: hello@lisbonvice.com
VAT: 517803119

2. What data we collect

Depending on your interaction with us, we may collect:

  • Contact details: name, email, phone number
  • Booking details: event dates, group size, preferences, selected activities
  • Communication content: messages and support requests
  • Payment details: payment confirmations and invoices (we do not store full card details if processed by a payment provider)
  • Technical data: IP address, device/browser data, site usage (via analytics/cookies)

3. Why we use your data (purposes)

We use personal data to:

  • Respond to enquiries and provide quotes
  • Coordinate and manage bookings
  • Communicate operational details (times, meeting points, updates)
  • Issue invoices and process payments
  • Improve the website and customer experience
  • Comply with legal and tax obligations

4. Legal bases (GDPR)

We process personal data based on:

  • Contract (to provide quotes, bookings, and coordination)
  • Legitimate interests (customer support, improving services, preventing fraud)
  • Legal obligation (accounting, tax, compliance)
  • Consent (marketing emails and non-essential cookies, where applicable)

5. Sharing your data

We may share necessary data with:

  • Activity suppliers (so they can deliver the activity)
  • Payment providers (to process payments)
  • Service providers (email, analytics, hosting, automation tools)
  • Professional advisers (accounting, legal) when required

We share only what is needed for the purpose.

6. International transfers

Some service providers may process data outside the European Economic Area. Where applicable, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

7. Data retention

We keep personal data only as long as necessary for:

  • Providing services and customer support
  • Legal/tax obligations (invoicing records may be retained for the legally required period)
  • Resolving disputes and enforcing agreements

8. Your rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing (where applicable)
  • Data portability (where applicable)
  • Withdraw consent for marketing at any time

To exercise rights, contact: hello@lisbonvice.com

9. Cookies and analytics

We may use cookies and similar technologies for site functionality and analytics. Where required, you will be given the option to accept or reject non-essential cookies.

10. Security

We take reasonable measures to protect personal data, but no method of transmission or storage is 100% secure.

11. Complaints

If you are located in the EU/Portugal and believe your rights have been infringed, you can lodge a complaint with the Portuguese data protection authority (CNPD).

12. Updates

We may update this policy from time to time. The “Last updated” date reflects the latest version.